RESKIN YOUR APP
Hey everyone! Hope you’re going great… I’m just going to go over a few rules and regulations here (you know the super boring stuff) that everyone seems to want to know at some point!
- We guarantee well made, good looking, working products and we stand by that.
- Our art packs come back to you in a matter of 20 business days time as stated on our RESKIN YOUR APP page. A lot of the times they come back to you way sooner depending on the size of the game. Our artists are working at turbo speed to keep up with it all and sometimes we get a small backlog and that’s why we state the 20 day turn over time, just in case there are people before you in line. Regardless, our Art Manager emails you and lets you know that your order is in process within 1 business day of ordering. He will be your point of contact and you can direct and questions to him. Our artists are great at understanding what you want and rest assured you don’t need to email the art team for anything unless you have forgotten something. We have instructed them not to bother you because you are a busy person and we want this to be a stress free experience for you!
- When you fill out the order form in the cart, make sure you put the proper name and or description of the theme of your app. If there isn’t enough room in there you have the chance to give more info when the Art Manager emails you 1 business day later.
- Please note that business days are North American Mon – Fri, so when we say business day, WE MEAN one of those! Lol
- During the 20 day process you will have samples screens emailed to you 1st and you are to approve them. So please make sure you check your email and reply. If you don’t reply in a timely fashion we cannot assure your game will be on time and we do not take responsibility for overdue games if you do not reply for many days as we wait it cuts into the time we would be chopping, sizing and naming your files.
- After you reply to your samples sheets we will proceed to finish us the game. Once our Art Manager sends the final packs to you, you have 5 days to look it over and let us know if everything is ok. If you have not replied in 5 days we assume you are happy with the package and we close the file.
- We do not do edits on graphics packs we have done in the past and the customer has just now decided they wanted changes when before they said it was all fine. So please make sure to make up your mind the first time!
- We make a point not to harass you so please don’t expect daily updates and emails. We don’t work like a traditional freelance employee. We try to make it easy on you and provide you with an A+ final product with minimal work so you don’t have to stress.
- Please do not pick trademarked characters or names for your games! If you do we will email you and tell you it’s a trademark and to change your choice of theme. We have no problem copying other games for you but if it’s a Disney character for example, we won’t do it because we know Apple will reject you and you will come back to us for edits. So please choose wisely and if you insist we do something we know will get rejected, then you cannot come back for free edits after the fact when you realize it’s not working.
- Remember these are good quality reskins, but to move quickly you should not be picky or overly insane about things such as color or slight positions. We reskin exactly as the game is now and our artists are accustomed to making a great design! Try not to obsess over your reskin or you might be leaving money on the table. Move fast!
- Programming takes approx. 5 additional business days on top of the graphics time. It’s hard to actually say the total turnaround time since we may be really fast at getting your art complete. So either way it will be back to you and complete within no longer then 25 days but usually much sooner.
- The things we do not offer in this programming package are any additional changes to the code. We only reskin the code you own and we have that exact codes fixed up and working great on our side as well.
- We do not put in SDKS or ad networks, we do not put in AD IDS or do any kind of uploading. We don’t do anything beyond what the code already is. No added features or additional objects.
- We offer graphics put into the code and testing on all devices to ensure it’s a final product.
- After we hand the final product to you, you have 5 days to tell us if there are any issues. So please make sure to test and let us know.
- We do not offer free edits to your code after you have closed the order. Once is closed that code is now yours and complete.
- We don’t do anything in iTunes Connect or input AD IDs or IAP codes. Your Uploader does all that.
We do not offer refunds!
But we do offer hugs... lol
We don’t like cranky customers!! Please don’t be one ;)
BACK TO ’RESKIN YOUR APP’ PAGE